What is your product fault policy?

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.  Please email hello@tigerandlilly.com.au to resolve any issues you have.

What is your refund and exchange policy?

Earrings:

Please choose carefully. All our earrings vary in size and a detailed description can be found under each product. A refund will not be given if you choose the wrong the size.

We cannot accept returns on jewellery where the wrong item was ordered. 

If your earrings are damaged or faulty, please contact Tamai at hello@tigerandlilly.com.au with a photo of your earrings and the reason of concern to arrange a replacement or refund.

Apparel:

If you have ordered the wrong size, please contact Tamai hello@tigerandlilly.com.au so we can organise an exchange. You will be responsible for shipping the garment/s back in "new" condition. On inspection of the garment and the garment isn't damaged we can exchange for the correct size if in stock. A refund will be given if we don't have the correct size in stock.

Water Damage: please note some accessories are not recommended to get wet, read the item description carefully to determine if the item is water resistant.

If you think you have received an incorrect order, please contact Tamai at hello@tigerandlilly.com.au with your concerns and I'll be happy to discuss your options with you. 

Australia Post - Lost or Missing Parcels

Australia Post has been experiencing delays on and off for the past 2.5 years due to COVID and limited flights to some international destinations including New Zealand. Our guide for delivery timeframes is just a guide and your parcel may arrive earlier or later than anticipated. Unfortunately, once your parcel is in the hands of Australia Post I cannot speed up the delivery. In some instances, your parcel may be in transit for up to 6 weeks.

In some instances, if your parcel has been lost or sent to a wrong destination, the process is to lodge a missing parcel enquiry with Australia Post and wait for their reply. This can take several weeks.

Whilst I understand that it can be a frustrating process it is also not up to the business to replace or refund your missing parcel until Australia Post has responded. It is also not fair to demand a refund, replacement or threaten defamation of the business due to a postage issue. 

100% Money Back Guarantee: Sensitive Ears

If you experience any kind of irritation or discomfort from your earrings. I offer a 100% money back guarantee for sensitive ears.

Just contact Tamai via email hello@tigerandlilly.com.au and return your earrings to the address given (postage is not included) and the total amount paid for your earrings will be refunded (excluding postage).