We aim to complete and ship all orders within 3 business days of receiving your order however during busy sale periods, please allow more time for us to fulfil your orders

SHIPPING RATES

Free Shipping worldwide when you reach the minimum spend. All other orders qualify for Flat Rate shipping, no matter the size of your order.

Can’t find your country or region in the table below? Send us an email at hello@tigerandlilly.com.au if you'd like to place an order and we’ll add your country to the list!

All orders are delivered by Australia Post . We offer free shipping worldwide on orders that are above the minimum spend. For orders under the minimum spend, a flat rate shipping fee applies. See table above for worldwide shipping rates.

Shipping Time Frames

Please note, we cannot accept responsibility for delivery delays due to third party delivery services, customs or unforeseen stoppages.

• Orders within Australia are expected to take 4 - 6 business days. 
• Orders to New Zealand are expected to take 7 - 10 business days. Delays; Limited flights are causing delays for deliveries to New Zealand. Delivery can take up to 6 weeks or longer.
• Orders to USA & Canada are expected to take 14 - 21 business days. 
• Orders to UK & Europe are expected to take 21 - 28 business days. 

Local Deliveries 

Local deliveries around postcode 3300 are free of charge and pick-up is available from postcode 3301. 

International Customs Fees (excluding VAT)

All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. These are not included in the cost of the order or shipping fee. 

We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase.   Tiger +Lilly is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.  We do not offer refunds for these costs.

If an order is refused by a customer due to custom fees, the parcel will be held for 2 weeks and then be abandoned if these fees are not paid in this time.  Tiger + Lilly is not responsible for the handling or refunding of an abandoned order.

VAT  United Kingdom International Fees

Tiger + Lilly is registered for VAT and extra taxes will be added at checkout.

Order Tracking

Once your order is packed and leaves my studio, you will receive an email with a tracking number so you can track the progress of your order. Tiger + Lilly is not responsible for lost or stolen packages.

Additional Information

All packages are sent with Australia Post and you will be sent a tracking number once lodged. 

It is the customer responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, Tiger & Lilly cannot offer reimbursement for this package.

72 Hour Process & Handling.