Refund policy – Tiger & Lilly

Refund policy

What is your product fault policy?

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.  Please email to resolve any issues you have.

What is your refund and exchange policy?

Please choose carefully. All of our earrings vary in size and a detailed description can be found under each product.

We can not accept returns on any jewellery worn or not due to the current health and safety regulations.

If your earrings are damaged or faulty in any way I am happy to issue a refund or replacement. Please contact Tamai at with a photo of your earrings and the reason of concern to arrange a refund.

*Sale on Mystery Boxes and Seconds Sale is final, no returns or refunds.

If you think you have received an incorrect order please contact Tamai at with your concerns and I'll be happy to discuss your options with you. 

Custom Orders

Due to the personal nature of these items, custom pieces cannot be returned for refund/exchanges.