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Stud Earrings

Returns + Exchanges

We're sorry to hear that you’re not happy with the item/s you received. We aim to provide our customers with products of the highest standard and quality and want to help you resolve this as soon as possible!

Quality of Item

We understand that online shopping can be tricky as you can’t physically feel or see the item prior to purchase. You can always return it back to us if you're not happy with the quality as long as the item is: -
  • In it's original packaging with product tags intact
  • Unworn, unused, unwashed and in its original condition
  • Original receipts would need to be included
  • Returned within the 30 days of purchase.

If none of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.

Faulty Items

If you’ve experienced a fault with your item, please contact Tamai at hello@tigerandlilly.com.au so we can provide you with the relevant returns form for your product.

You can help us resolve this for you faster by providing us with a couple of photos showing the defect/fault with your initial inquiry.

Returns Process

  1. Fill out form, ensuring you include your order number.
  2. Pack items to be returned with returns form and original invoice.
  3. Post your parcel via traceable mode of postage to address on returns form.
  4. Wait for our email confirmation and you will be notified once your refund has been processed.  Processing period is 5 working days upon receipt of your parcel. 

 OTHER TERMS & CONDITIONS

  1. If any of the products received are deemed defective or a wrong shipment, Tiger + Lilly will bear the cost of shipping the item(s) back to you.
  2. All exchanges are subject to stock availability and whilst we endeavour to ship a replacement item(s) back to you, we reserve the right to complete a refund should the product not be available.
  3. No refunds will be given for taxes, duties, tariffs, and excise charges levied for overseas orders either for refunds or exchanged items.
  4. Any refunds will be credited against the original payment method. Please allow 1-7 business days for the credit to appear on your statement.
  5. All items that are returned and exchanged, can only be made once.
  6. We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order.
  7. Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.  Please email hello@tigerandlilly.com.au to resolve any issues you have.

Earrings:

Please choose carefully. All our earrings vary in size and a detailed description can be found under each product. A refund will not be given if you choose the wrong the size.

We cannot accept returns on jewellery where the wrong item was ordered. 

If your earrings are damaged or faulty, please contact Tamai at hello@tigerandlilly.com.au with a photo of your earrings and the reason of concern to arrange a replacement or refund.

Australia Post - Lost or Missing Parcels

Australia Post has been experiencing delays on and off for the past 2.5 years due to COVID and limited flights to some international destinations including New Zealand. Our guide for delivery timeframes is just a guide and your parcel may arrive earlier or later than anticipated. Unfortunately, once your parcel is in the hands of Australia Post I cannot speed up the delivery. In some instances, your parcel may be in transit for up to 6 weeks.

In some instances, if your parcel has been lost or sent to a wrong destination, the process is to lodge a missing parcel enquiry with Australia Post and wait for their reply. This can take several weeks.

Whilst I understand that it can be a frustrating process it is also not up to the business to replace or refund your missing parcel until Australia Post has responded. It is also not fair to demand a refund, replacement or threaten defamation of the business due to a postage issue. 

100% Money Back Guarantee: Sensitive Ears

If you experience any kind of irritation or discomfort from your earrings. I offer a 100% money back guarantee for sensitive ears.

Just contact Tamai via email hello@tigerandlilly.com.au and return your earrings to the address given (postage is not included) and the total amount paid for your earrings will be refunded (excluding postage).

If you think you have received an incorrect order, please contact Tamai at hello@tigerandlilly.com.au with your concerns and I'll be happy to discuss your options with you.