We're sorry to hear that you’re not happy with the item/s you received. We aim to provide our customers with products of the highest standard and quality and want to help you resolve this as soon as possible!
Quality of ItemWe understand that online shopping can be tricky as you can’t physically feel or see the item prior to purchase. You can always return it back to us if you're not happy with the quality as long as the item is: -
If none of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
If you’ve experienced a fault with your item, please contact Tamai at firstname.lastname@example.org so we can provide you with the relevant returns form for your product.
You can help us resolve this for you faster by providing us with a couple of photos showing the defect/fault with your initial inquiry.
OTHER TERMS & CONDITIONS
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. Please email email@example.com to resolve any issues you have.
Please choose carefully. All our earrings vary in size and a detailed description can be found under each product. A refund will not be given if you choose the wrong the size.
We cannot accept returns on jewellery where the wrong item was ordered.
If your earrings are damaged or faulty, please contact Tamai at firstname.lastname@example.org with a photo of your earrings and the reason of concern to arrange a replacement or refund.
Australia Post - Lost or Missing Parcels
Australia Post has been experiencing delays on and off for the past 2.5 years due to COVID and limited flights to some international destinations including New Zealand. Our guide for delivery timeframes is just a guide and your parcel may arrive earlier or later than anticipated. Unfortunately, once your parcel is in the hands of Australia Post I cannot speed up the delivery. In some instances, your parcel may be in transit for up to 6 weeks.
In some instances, if your parcel has been lost or sent to a wrong destination, the process is to lodge a missing parcel enquiry with Australia Post and wait for their reply. This can take several weeks.
Whilst I understand that it can be a frustrating process it is also not up to the business to replace or refund your missing parcel until Australia Post has responded. It is also not fair to demand a refund, replacement or threaten defamation of the business due to a postage issue.
100% Money Back Guarantee: Sensitive Ears
If you experience any kind of irritation or discomfort from your earrings. I offer a 100% money back guarantee for sensitive ears.
Just contact Tamai via email email@example.com and return your earrings to the address given (postage is not included) and the total amount paid for your earrings will be refunded (excluding postage).
If you think you have received an incorrect order, please contact Tamai at firstname.lastname@example.org with your concerns and I'll be happy to discuss your options with you.